19th September 2023
Long term contract awarded to Avanti West Coast and CrossCountry
Avanti West Coast has been awarded a long term contract by the Department for Transport today after reducing their cancellations to as low as 1.1% in the past year.
The new contract will allow Avanti West Coast to prepare new timetables, introduce their new Hitachi train fleet and continue to improve services for passengers.
The long term contract comes after the DfT gave Avanti two short term six-month contracts and ordered them to develop a recovery plan aimed at addressing poor performance.
Avanti's recovery plan saw train services increase from 180 trains a day to 264 during the week, which is the highest level in two years.
Cancellations have reduced for the long distance operator, with the number being below 3% since March 2023, and as low as 1.1% in July 2023.
This has reduced from 13% in January 2023.
100 new drivers have been trained since April 2022 and improvements have been made for passenger experience through the Pendolino fleet revamp.
The new contract will start on the 15th October 2023 and will have a minimum length of three years, and a maximum term of nine years.
After three years, the Department for Transport can terminate the contract with three months notice if performance is not adequate.
Meanwhile, another long distance operator, CrossCountry, has been given a new National Rail contract, with a term of four years, and a maximum of eight years.
The contact also starts on the 15th October and hopes to improve services, such as the replacement of the HST fleet with more modern equivalents, refurbishment of the Voyager / Turbostar fleets and the introduction of a new Cardiff – Yorkshire – North East – Edinburgh service from December 2024
Transport Secretary Mark Harper said: “The routes Avanti West Coast operate provide vital connections, and passengers must feel confident that they can rely on the services to get them where they need to be at the right time.
“Over the past year, short-term contracts were necessary to rebuild the timetable and reduce cancellations. Now Avanti are back on track, providing long-term certainty for both the operator and passengers will best ensure that improvements continue.”