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New station toilets on the Treherbert, Aberdare and Merthyr lines
As with other metro systems across the UK and Europe, TfW’s tram‑trains do not have toilets on board.
Transport for Wales recognises how important access to toilet facilities is for customers and has made a significant investment to improve provision where the tram-trains will run.
This includes the installation of nine new station toilets across the network, alongside the upgrade of five existing facilities.
These improvements mean that customers travelling on tram‑train services should never be more than 20 minutes away from a toilet when travelling on the network.
Each of the newly installed toilets have been designed with accessibility in mind, including:
- Wheelchair access.
- Support rails.
- Help points on the inside and outside of the toilets.
- Baby changing facilities.
- Sanitary product dispensers.
To keep passengers safe, TfW has upgraded the CCTV and lighting at all stations where the new toilets have been installed.
CCTV outside the toilets will be streamed live to TfW’s Integrated Control Centre in Taff's Well, where it’s managed 24/7 by a dedicated team.
Live help points will ensure customers can report any issues, and remote door locking aims to also help reduce vandalism and anti-social behaviour.
TfW will also employ mobile teams to keep the toilets clean and secure.
As installation of the new facilities progresses, with six of nine toilets now nearing completion, Transport for Wales will provide temporary facilities at Pontypridd, Trefforest and Radyr while existing toilets at these stations are refurbished.
These temporary facilities will open in time for the first tram-trains to enter service.
Further information, including maps showing the new toilet locations, is available on the TfW website -
https://tfw.wales/south-wales-metro-toilets
Toilet facilities across the Treherbert, Aberdare and Merthyr lines will be in place before tram‑trains enter service on these routes, ensuring customers are no more than 20 minutes away from a toilet while travelling on the tram‑trains.
Each new toilet facility will open as soon as construction is complete, with toilets at Aberdare and Abercynon stations expected to be the first to open.
Over half of the new toilets have already been installed at stations, and work is ongoing to open the facilities in time for the introduction of the first tram‑trains onto the Treherbert, Aberdare and Merthyr lines.
For those travelling on board the tram-trains between Pontypridd and Cardiff Bay, passengers are advised to use customer toilets available at Pontypridd, Trefforest, Radyr, Cardiff Queen Street and Cardiff Central.